Privacy Policy

Effective Date: 2025-05-01

Last Updated: 2025-07-09

Holiday Tribe (referred to as we, us, or our) is fully committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy outlines in detail how we collect, use, store, and protect your personal data when you visit our website (www.holidaytribe.com) or use our services. It explains what data we collect, why we collect it, how it is used, with whom it may be shared, and how you can exercise your rights in relation to your personal data. We believe in complete transparency and encourage you to read this policy carefully.

1. INFORMATION WE COLLECT

a) Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

Full name (first name, middle name, surname)
Email address (primary and secondary)
Contact number (mobile, landline, emergency contacts)
Postal address (residential and billing address)
Date of birth and age
Payment information (credit card details, billing information, transaction history)
Travel preferences (meal preferences, preferred airlines, seat choices)
Passport details and visa documentation (if required for travel bookings)
Identity proof such as national ID, driver's license, PAN Card (where required)

b) Non-Personal Information

We also collect non-personal data automatically when you use our website or services, such as:

Browser type and version
IP address and geolocation data
Device information (device type, unique device identifiers)
Operating system and platform
Pages visited on our site and time spent
Referral URLs and exit pages
Cookies and similar tracking technologies including web beacons and pixel tags
Aggregated data not directly linked to identifiable individuals

c) Information from Third Parties

We may receive and collect information from third-party sources such as:

Travel partners (including airlines, hotels, and tourism service providers)
Social media platforms (if you interact with us via social channels or social logins)
Analytics providers and advertising networks
Public databases and online directories
Affiliate and marketing partners

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes in accordance with applicable laws and regulations, including data protection laws:

To process travel bookings and reservations, including payment processing and confirmation communications
To communicate with you about your bookings, travel arrangements, changes, and other updates
To provide customer support and respond to inquiries or complaints in a timely and effective manner
To send promotional materials, newsletters, and marketing communications (with your consent), including offers, deals, and information about new services
To personalize and improve user experience by tailoring content and recommendations based on your preferences and past activities
To comply with legal obligations, respond to lawful requests from authorities, and protect against fraud, misuse, or abuse of our services
For internal business analysis, record-keeping, audits, and development of new products and services
To enforce our terms and conditions, protect our legal rights, and safeguard the security and integrity of our systems

3. DATA STORAGE AND SECURITY

a) Data Storage

Your data is stored securely on servers located in Mumbai, India. We employ industry-standard security measures and legal safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our servers are maintained in compliance with applicable data protection regulations, including GDPR and similar laws where applicable.

b) Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law, regulatory obligations, or legitimate business needs. After this period, your data will be securely deleted, anonymized, or aggregated for statistical purposes without identifying you. We review our retention periods regularly to ensure compliance with legal standards.

c) Security Measures

We use a combination of technical, administrative, and physical safeguards designed to prevent unauthorized access, accidental loss, or damage to your data. These measures include:

SSL encryption for data transmissions
Use of secure data centers with restricted access
Access control protocols and multi-factor authentication
Regular audits and penetration testing
Staff training on privacy and data protection
Prompt investigation of suspected data breaches

d) Retention and Data Minimization

Retention Period:
We retain personal data only for as long as necessary to fulfill service-related and legal obligations.Post-completion of legal, financial, or regulatory requirements, data is securely deleted or anonymized.
Data Minimization Principle:
We ensure that collected data is limited, relevant, and not excessive for the purposes mentioned above.
User Rights on Data Deletion:
Users may request the deletion of their personal data by contacting our Data Protection Officer (DPO) at [email protected]
Subject to legal obligations, we will comply with such requests within the legally prescribed timeframe.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your browsing experience and comply with applicable legal requirements. Cookies are small text files stored on your device that help us:

Understand website usage patterns and analyze traffic statistics for operational and performance purposes
Personalize content and enhance user experience based on your browsing behavior and preferences
Remember user preferences, including language selection and login status, to improve site usability
Provide targeted advertisements that are relevant to your interests, in compliance with applicable advertising and privacy laws
You can manage, disable, or delete cookies through your browser settings at any time. However, disabling cookies may limit certain functionalities of our website, including secure login, personalized content, and transaction processing. By continuing to use our website without adjusting your settings, you consent to our use of cookies in accordance with this policy.

5. SHARING AND DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your personal information. We may share your data in the following situations, always ensuring such disclosure is compliant with applicable privacy laws and under contractual safeguards:

Service Providers: With trusted partners who help us provide travel services, process payments, host data, conduct analytics, and deliver communications. These providers are contractually bound to protect your data and may only process it for specified purposes.
Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This may include sharing information with law enforcement agencies, regulatory bodies, or courts of law.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, where your data may be transferred to a successor entity, provided that entity upholds comparable privacy protections.
Consent: With your express, informed, and documented consent, for any other specified purpose not otherwise covered by this policy.

6. YOUR RIGHTS

You have the following rights regarding your personal data, in accordance with applicable data protection laws:

Right to access your data: You may request a copy of the personal data we hold about you.
Right to correct or update your data: You may request correction of inaccurate or incomplete information.
Right to request data deletion: You may request deletion of your personal data, subject to legal and contractual limitations.
Right to restrict or object to data processing: You have the right to object to or restrict certain processing activities where legally applicable.
Right to data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format and transfer it to another controller.
Right to withdraw consent (where processing is based on consent): You can withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint: You may lodge a complaint with the appropriate data protection authority if you believe your rights are violated.
Requests can be made by contacting us at: [email protected]. We will respond in accordance with applicable legal timeframes.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security measures, or content of such sites. The inclusion of these links does not constitute endorsement or validation of their policies. We encourage users to review the privacy policies and terms of use of these third-party sites before providing any personal information, as these entities operate independently and may have different data handling practices and legal obligations. We disclaim any liability for damages or losses arising from the use of third-party websites.

8. INTERNATIONAL DATA TRANSFERS

If you are accessing our website from outside India, please be aware that your data may be transferred to, stored, and processed in India or other jurisdictions where data protection laws may differ. By using our services, you consent to these transfers. We will ensure that such international data transfers are carried out in compliance with applicable data protection laws and that appropriate safeguards, such as standard contractual clauses or data transfer agreements, are in place to protect your information.

9. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will promptly delete such information. We encourage parents and legal guardians to supervise their children’s internet usage and to contact us immediately if they believe a minor has provided us with personal data without appropriate consent. We comply with applicable laws regarding children’s privacy, including the Children’s Online Privacy Protection Act (COPPA) where applicable.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date and will become effective immediately unless otherwise specified. We encourage you to review this policy periodically to stay informed about how we are protecting your information and to understand your rights and obligations. Significant changes that materially affect your privacy will be communicated to you through prominent notices on our website or direct communication, where required by applicable law.

11. COOKIES

Users are also made aware that certain information and data may be automatically collected through the standard operation of our internet servers or through the use of cookies. Cookies are small text files that a website can use to recognize repeat users, facilitate the user's ongoing access to and use of the website, track usage behavior, and compile aggregate data that allows for content improvements and targeted advertising. Cookies themselves do not personally identify you, but they do identify your computer and browser. Generally, cookies work by assigning a unique number to your computer that has no meaning outside the assigning website. You have the option to adjust your browser settings to control, manage, or block cookies; however, please note that certain services and functionalities of our website may not function properly if cookies are refused. By using our website and not disabling cookies through your browser settings, you consent to our use of cookies in accordance with this Privacy Policy.

12. CAUTION TO BE EXERCISED BY USERS

Please note that users play an important and substantial part in protecting the security and confidentiality of their personal information in connection with their use of our website. Where we have provided the user (or where the user has chosen) a password that enables access to any service, the user is responsible for maintaining the confidentiality of that password. Users are expressly advised not to share their passwords with anyone.
Users are also advised that the transmission of information via the Internet is not entirely secure and may be intercepted or accessed by unauthorized third parties. While we take all reasonable measures to protect personal information and use secure technologies, we cannot guarantee the complete security of information transmitted through our website; any such transmission is at the user’s own risk.
It is the user’s responsibility to take all necessary security precautions to ensure the integrity of their computer system, minimize the risks of third parties gaining unauthorized access to their system, and protect their system from viruses, malware, and other malicious code. Users are encouraged to keep their devices updated, use robust antivirus solutions, and avoid using unsecured networks when transmitting personal data.

13. CONTACT US

Email: [email protected]
Level 1 Support: [email protected]
Log into your Holiday Tribe account and raise a support ticket via the ‘Trips’ section.

Contact Information

Level 1: For Service Related Issues
Log-in to your holidaytribe account (www.holidaytribe.com/support), go to the ‘Trips’ section, and select the relevant trip. Click ‘Contact Us’, select the issue and proceed. You can mail us on [email protected] (along with your Trip ID)

Level 2: If resolution from Level 1 is not satisfactory
Email: [email protected]

Grievance:
We will respond to all inquiries in accordance with applicable data protection laws and within legally prescribed timeframes. For security and verification purposes, we may request proof of identity before processing requests. All communications with us regarding privacy matters will be treated confidentially and handled in compliance with relevant legal and regulatory obligations.